Refund policy

Thank you for shopping with Elite Beauty Supplies Tasmania. We strive to provide you with the highest quality products and excellent customer service. In the event that you need to return or seek a refund for a purchase made on our Shopify store, please review our Returns and Refund Policy below.

  1. Returns Eligibility:

    • To be eligible for a return, the product must be unused, unopened, and in its original packaging.
    • Returns must be initiated within 14 days from the date of delivery.
    • Personal hygiene products, such as cosmetics, skincare, and hair care items, cannot be returned due to health and safety regulations unless they are defective or damaged upon arrival.

  2. Return Process:

    • To initiate a return, please contact our customer support team at [insert contact information] with your order number, the item(s) you wish to return, and the reason for the return.
    • Our customer support team will provide you with a Return Authorization (RA) number and further instructions on how to proceed.
    • Please ensure that the returned items are securely packaged to prevent damage during transit.

  3. Refunds:

    • Once we receive and inspect the returned item(s), we will notify you of the status of your refund.
    • If the return is approved, we will initiate a refund to your original payment method.
    • Please note that the original shipping charges are non-refundable, and you will be responsible for any return shipping costs.
    • Refunds may take 5-7 business days to process and appear in your account, depending on your payment provider.

  4. Exchanges:

    • We do not offer direct exchanges for products. If you wish to exchange an item, please follow the return process as described above and place a new order for the desired item(s).

  5. Damaged or Defective Products:

    • In the event that you receive a damaged or defective product, please contact our customer support team within 48 hours of delivery.
    • Provide us with detailed information and, if possible, attach photographs showcasing the damage or defect.
    • We will assess the situation and provide you with instructions for returning the item or offer a suitable resolution.

  6. Non-Returnable Items:

    • The following items are non-returnable and non-refundable unless they are defective or damaged upon arrival: personal hygiene products, opened or used items, clearance or sale items.

  7. Store Credit:

    • In certain cases, we may offer store credit as an alternative to a refund. Store credit can be used towards future purchases on our Shopify store.

Please note that this Returns and Refund Policy applies only to purchases made through our Shopify store. For purchases made through other platforms or retail locations, please refer to their respective policies.

We reserve the right to modify or update this Returns and Refund Policy at any time without prior notice. Please review this policy periodically for any changes.

If you have any further questions or require assistance, please do not hesitate to contact our customer support team.